Frequently Asked Questions
Are your gemstones conflict-free?
Absolutely! At our jewellery business, we are committed to sourcing gemstones responsibly and ensuring they are conflict-free. We prioritize ethical practices throughout our supply chain to provide you with beautiful pieces you can wear with pride and peace of mind.
Can I modify or cancel my order after placing it?
You can cancel your order within 24hours after placing your order and receive a refund. If you don't, it will be shipped as scheduled then you go through the normal return and refund process. Check our Refund policy on this.
How do i know what size to order?
We offer a detailed sizing chart that will help you find the perfect fit. Additionally, the team is available to assist you with any sizing questions you may have. Send us a message on any of our contact channels. Click on Contact us.
How do i care for my lingerie?
We recommend following the care instructions on the label of each garment, which may include hand washing or delicate cycle machine washing in cold water. Always avoid using bleach, fabric softeners, or harsh detergents, as they can damage the fabric.
Do you offer gift wrapping?
We offer gift wrapping as a separate service, Yes, we offer gift wrapping and packaging. Simply select the gift wrap option or leave a check out note during checkout and we will contact you for further details.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Please see our international shipping policy for more information.
How can I track my order?
You can track your order by clicking on the "Track Order" link. Enter your tracking number or email. You can also send us an email at info@irislace.com to find out about your order.
How do I care for my jewelry?
Keep your jewelry in a cool, dry place, away from sunlight. Use a jewelry box or pouch to prevent scratches.
Use a soft cloth to clean your jewelry regularly. For deeper cleaning, use a mild soap and water solution, then rinse and pat dry.
Avoid exposing your jewelry to harsh chemicals, perfumes, and lotions. Remove jewelry before swimming or showering. Keep your jewelry away from extreme temperatures and don't use abrasive cleaners or brushes.
Still have questions?
Send us an email at info@irislace.com or click on the chat button and we will get back to you as soon as possible.
What is your return policy?
We accept returns for unworn, unwashed, and undamaged merchandise with tags intact within 30 days of purchase. Please see our full return policy for more details here